Frequently Asked Questions
Everything you need to know about our high-performance peripherals.
How long does shipping take for MCHOSE products?
Standard shipping typically takes 7-15 business days depending on your location. Once your order is processed, you will receive a tracking number via email.
What is your return policy for electronics?
We offer a 30-day return policy for unused items in their original packaging. If you experience a technical defect, please contact our support team for a warranty claim.
Do MCHOSE keyboards and mice come with a warranty?
Yes, all MCHOSE hardware comes with a 12-month limited warranty covering manufacturing defects and hardware failures under normal use.
Are the drivers and software compatible with macOS?
While our hardware is plug-and-play compatible with macOS, our advanced customization software is currently optimized for Windows systems.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
How can I track my order status?
You can track your order by clicking the link in your shipping confirmation email or by logging into your account on our website.