Returns & Exchanges

At MCHOSE, we stand by the quality of our high-performance peripherals and offer a 30-day return policy to ensure your complete satisfaction with every purchase. If you are not entirely happy with your electronics, we facilitate a streamlined process for returns and hardware exchanges.

Return Process

• 1.
  Initiate a Request

  Contact our support team via the official MCHOSE portal with your order number and a brief explanation of the reason for your return.

• 2.
  Package Your Item

  Securely place the device in its original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship to Service Center

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location for secure transport.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.